FORGET customer satisfaction
You should be aiming for Customer Delight.
CUSTOMER EXPERIENCE SUPERSTARS
Our customer experience workshops are designed to engage and inspire team members to work hard at delighting the customer every time and at every stage of their journey.
The changes cost nothing, but will have a significant impact on customer loyalty, retention and advocacy.
WHY FOCUS ON DELIGHTING CUSTOMERS
WHY?
NOTHING LESS IS ENOUGH
Nothing is more depressing than a company who believes that ‘satisfying’ a customer is good enough.
Most companies measure customer satisfaction, but we think you should aim to ‘delight’ your customers.
That’s what we believe and that’s where we take you.
HOW DO I BECOME A SUPERSTAR?
We don’t believe in average by default. We believe in excellence every time.
START YOUR JOURNEY TODAY
IT DOESN’T HAVE TO BE DIFFICULT
but you do need to know how
I have worked with James Rose on our Management Development Programme in the House of Lords. He has shown himself to be an excellent facilitator and trainer. Our staff/delegates who he has engaged with always come out of the sessions with high praise. He is engaging, intelligent, clear and offers good insights for managers and leaders.
- L&D Manager, House of Lords
James and Graeme worked with us on our sales training for newly appointed partners. I know many of the team were reluctant to attend, for various reasons, but on completion they were blown away with the quality and content. The results are yet to be seen, but I’m confident we’ll see a significant uplift in sales and client retention.
- Senior Partner, London Law Firm
I have to say how refreshing it is to hear someone coming at things from a completely different angle. A simple angle. An achievable angle and an angle that seems to finally be a tool that salespeople can ALL apply and allows them to get greater results instantly without feeling the pressure to be ‘“more salesy” or by using “fear and pressure tactics.”
- Sales Director, Fibre Networks Provider
That was a really enjoyable and interesting workshop. I learnt loads and am excited to put it all into practice.
- Team Leader, Call Centre
